Refund policy

This is an English translation of the Dutch refund policy (Retourbeleid). If the two versions differ, the Dutch version prevails.

On this page you can read how the right of withdrawal, our satisfaction guarantee and your rights in the event of a defect work at LearnLLM. We explain in plain language when you get your money back and when you do not. This page explains our terms and conditions. If there is a difference, the terms and conditions apply.

Short summary

• Our e-learnings are digital content that you can access immediately after payment.
• When you buy, you expressly consent to that immediate access and declare that you thereby waive your statutory right of withdrawal. That right lapses as soon as access has been granted. We confirm this in your order confirmation.
• In addition, we offer consumers our own satisfaction guarantee: money back within 14 days, as long as you have not completed more than 20% of the course.
• If an e-learning does not work as promised, you are always entitled to repair and, if that is not possible, to a price reduction or your money back.
• Would you like to try the approach first? Take the free course, with no obligation.
• Business customers have no statutory right of withdrawal and no satisfaction guarantee. If you enter a company name or VAT number at checkout, we assume that you are buying as a business.

How does the right of withdrawal work for digital content?

As a consumer, you in principle have a 14-day right of withdrawal for a distance purchase. A statutory exception applies to digital content that is not supplied on a tangible medium. Your right of withdrawal lapses as soon as supply begins, if three conditions are met:

• you have given your prior express consent to supply within the withdrawal period;
• you have declared that you thereby waive your right of withdrawal;
• we have confirmed that consent and declaration on a durable medium, such as your order confirmation by email.

At LearnLLM you get access to the e-learning immediately after payment. At checkout we therefore ask you to expressly consent to that immediate access and to declare that you thereby waive your statutory right of withdrawal. You do this by ticking the mandatory checkbox. We confirm both in the order confirmation you receive by email. Because access is granted immediately, your statutory right of withdrawal lapses at that moment.

Withdrawing from your contract

If your statutory right of withdrawal does still apply in your situation, for example because access has not yet been granted due to a technical fault, you can withdraw directly below. You do not need an account for this. Enter your order details and confirm your withdrawal. You will then immediately receive an acknowledgement of receipt by email.

You can also withdraw by sending a clear statement to info@learnllm.nl, if you wish using the model form at the bottom of our terms and conditions. If the withdrawal is valid, we refund you within 14 days using the same payment method and revoke access to the e-learning.

Our satisfaction guarantee

Separately from the statutory right of withdrawal, we offer consumers our own satisfaction guarantee. If you are not satisfied, you get your money back within 14 days of purchase, provided that at the time of your request you have not completed more than 20% of the course concerned. We determine this on the basis of the data in the learning environment: the progress the learning environment shows, knowledge checks taken and assignments submitted. If this shows that you have viewed most of the content, we may refuse your request. We share this data with you on request. The guarantee applies once per person per e-learning; in the event of abuse, such as repeatedly buying and requesting refunds, we may refuse a request. This guarantee is a voluntary commitment by LearnLLM and is separate from your statutory rights.

Would you like to use it? Send an email to info@learnllm.nl with your name, the order date and the order number or the name of the e-learning. If the request is valid, you will receive the purchase amount back within 14 days using the same payment method. After the refund, access to the e-learning is revoked and any certificate becomes invalid.

Does an e-learning not work as promised?

Separately from the right of withdrawal and the guarantee, as a consumer you are always entitled to digital content that does what you may expect of it. If an e-learning does not work properly, for example because modules do not load or content is missing, report this to info@learnllm.nl. We will fix it free of charge and within a reasonable period. If that is not possible, or if the defect is serious, you are entitled to a price reduction or to termination of the contract with a refund. These rights apply throughout the entire access period.

Would you like to assess the course first?

Would you like to know whether the approach suits you before you pay? Take the free course first. It lets you experience the LearnLLM way of working without obligation, so you can make an informed choice before you buy a paid e-learning.

Business customers

Business customers have no statutory right of withdrawal and cannot cancel a purchase of e-learnings after the contract has been concluded, unless otherwise agreed in writing. The satisfaction guarantee applies to consumers only. If you enter a company name or VAT number at checkout, we assume that you are buying as a business. As a business customer, you report defects in writing within 14 days of discovery.

For services, such as the tailored AI policy, the arrangements in the engagement confirmation and part C of the terms and conditions apply, including the arrangement for early termination.

Complaint or dispute?

Do you have a complaint about a product or about how a request was handled? Please contact us first at info@learnllm.nl. We aim to respond within 2 working days and handle complaints within 14 days. If we need more time, we will let you know within that period.

If we cannot resolve it together, you can bring the dispute before the court. As a consumer living in the European Union, you may always bring proceedings before the competent court in your own place of residence. More on this is in article 26 of the terms and conditions.

Questions?

Do you have questions about the right of withdrawal or the satisfaction guarantee before you make a purchase? Feel free to email info@learnllm.nl. We aim to answer your question within 2 working days.