LearnLLM General Terms and Conditions

Version 4.6, published on 9 November 2026.

This is an English translation of the Dutch general terms and conditions of LearnLLM (Algemene Voorwaarden LearnLLM). If the two versions differ, the Dutch version prevails.

A. Summary in plain language

This summary helps you understand the terms quickly. If the summary differs from the full terms in parts B, C and D, the full terms apply.

E-learnings

  • You buy an e-learning with a one-off payment. No subscription.
  • For teams there is an office licence: an annual licence per employee for the e-learnings, which does not renew automatically.
  • You get 12 months of access through a personal account in the online portal.
  • You may not share or resell your account.
  • You may not copy, distribute, scrape or record the content, including for AI training.
  • The e-learnings are educational. LearnLLM does not give professional advice and does not guarantee results. A certificate is not proof that your organisation complies with the law.
  • When you buy, you agree to immediate access and waive your statutory right of withdrawal, which therefore lapses as soon as access has been granted.
  • As a consumer, our satisfaction guarantee also applies: your money back within 14 days, provided you have completed no more than 20% of the course.
  • LearnLLM may update or migrate the platform and the content. If something material changes to your disadvantage as a consumer, you may stop free of charge.
  • In the event of misuse, LearnLLM can block or end access.
  • As a consumer, you have the rights the law gives you. For business customers, liability is limited to the purchase amount.

Services, such as the custom AI policy (business only)

  • Services are intended solely for businesses and organisations. The specific arrangements are set out in the engagement confirmation.
  • LearnLLM does its best to achieve a good result, but does not guarantee a specific outcome.
  • What LearnLLM delivers, such as an AI policy, is a practical tool and not legal or professional advice. You remain responsible for checking AI output and for the use of AI within your organisation.
  • Third-party AI tools, such as Google Gemini or ChatGPT, can change. LearnLLM has no influence over this.
  • After payment, you may use and adapt everything LearnLLM makes for you within your own organisation. LearnLLM may continue to use its own working methods and templates for other clients.
  • Both parties treat each other’s information confidentially.
  • Liability is limited to the invoiced amount of the engagement.

Affiliate programme

  • As an affiliate, you earn 30% commission on the amount excluding VAT of an e-learning or office licence that a new customer buys through your affiliate link.
  • Commission applies only to e-learnings and office licences that are ordered and paid for through the website, including when the customer pays by invoice in the checkout. It does not apply to services such as the custom AI policy, renewals, volume discounts per course or orders placed through a quotation.
  • Purchases by yourself, your employer, your colleagues or the people you live with do not earn commission.
  • A commission only becomes final 30 days after the purchase and once the payment has been received. Payout follows once you have at least €50 in final commission.
  • You always make clear that you are an affiliate, and you do not advertise on the brand name LearnLLM.

B. General provisions and e-learnings

Article 1. Definitions

  1. LearnLLM: the sole proprietorship (eenmanszaak) that offers E-learnings and Services under the name LearnLLM through learnllm.nl, with the details stated in Article 2.
  2. Customer: any natural person or legal entity that enters into an Agreement with LearnLLM, or with whom LearnLLM is negotiating one.
  3. Consumer: a Customer who is a natural person and acts for purposes outside their trade, business or profession.
  4. Business Customer: a Customer acting in the course of a profession or business.
  5. Account: the personal user account through which a user gains access to the Portal.
  6. Portal: the online learning environment in which E-learnings are made available.
  7. E-learning: digital course content, including text, modules, assignments, video, assessments and associated materials.
  8. Digital Content: data that is produced and supplied in digital form.
  9. Progress Data: data on progress, results and status in the Portal.
  10. Order: the order placed by the Customer through the website for one or more E-learnings or Services.
  11. Agreement: any agreement between LearnLLM and the Customer concerning the supply of Digital Content, the performance of Services, or both.
  12. In Writing: by email or by means of another durable medium.
  13. Access Period: the period during which the Customer has access to a purchased E-learning, as set out in Article 9.
  14. Certificate: proof of completion issued by LearnLLM in accordance with LearnLLM criteria, where available.
  15. User Content: all content that the Customer or a user posts or uploads in the Portal, including texts, files and answers in assessments.
  16. Seat: a separate user right for one individual user, relevant to business licences.
  17. Office Licence: a business licence that is ordered per Seat through the website and gives each user access, during the Access Period, to the E-learnings stated on the product page.
  18. Service: any work that LearnLLM performs for a Business Customer other than solely making E-learnings available, including drawing up a custom AI policy, advice and reviews.
  19. Engagement: the Agreement for the performance of a Service.
  20. Engagement Confirmation: the document In Writing that sets out the description of the Engagement, the Deliverables, the price, the payment arrangements and any additional arrangements.
  21. Deliverables: all results that LearnLLM delivers in the context of an Engagement, including policies, reports, checklists, overviews, prompts, instructions for AI assistants, configured AI assistants and explanatory videos.
  22. Third-Party Tools: software, AI models and online services of parties other than LearnLLM, such as Google Workspace, Google Gemini, ChatGPT, Claude and Microsoft 365, on which Deliverables are based or in which they are used.

Article 2. Identity of LearnLLM

Legal form: sole proprietorship (eenmanszaak) Trade name: LearnLLM Business address: Philitelaan 61 169, 5617 AL Eindhoven Chamber of Commerce (KvK): 42035044 VAT: NL005445465B41 Contact email: info@learnllm.nl Website: learnllm.nl

Article 3. Applicability, order of precedence, availability and amendments

  1. These general terms and conditions apply to every offer made by LearnLLM and to every Agreement.
  2. Deviations or additional arrangements apply only if LearnLLM confirms them In Writing.
  3. In the event of conflict between documents, the following order of precedence applies: (1) the Engagement Confirmation and other customised arrangements made In Writing, (2) any B2B addenda, licence arrangements and a data processing agreement, (3) part C of these general terms and conditions, insofar as a Service is concerned, and part D, insofar as the Affiliate Programme is concerned, (4) part B of these general terms and conditions, (5) the summary in part A and other information on the website. A customised arrangement can never limit the mandatory rights of Consumers.
  4. Part C (Articles 28 to 38 inclusive) applies solely to Services. Part D (Articles 39 to 47 inclusive) applies solely to the Affiliate Programme. Articles 4, 12 and 12a apply solely to Consumers.
  5. LearnLLM expressly rejects the applicability of the Customer’s general terms and conditions, unless LearnLLM has accepted them expressly and In Writing.
  6. LearnLLM makes these terms available before or when the Agreement is concluded, through a version on the website that can be downloaded and saved, at the checkout, or as an attachment to the quotation or Engagement Confirmation.
  7. LearnLLM may amend these terms. Amendments are communicated through the website or by email at least 30 days before they take effect, unless an amendment is necessary because of legislation or an urgent security interest.
  8. For existing Agreements, the terms that applied when the Agreement was concluded continue to apply. An amendment also applies to ongoing Agreements if it is necessary because of legislation, security, prevention of misuse or technical platform safety, and the amendment does not materially disadvantage the Customer.

Article 4. Pre-contractual information for consumers

Before purchase, LearnLLM provides Consumers with clear information about:
  • the identity and contact details of LearnLLM;
  • the main characteristics of the E-learning;
  • the total price including VAT;
  • delivery through the Account and Portal, and the Access Period;
  • the right of withdrawal and its lapse for digital content, as described in Article 12;
  • the satisfaction guarantee, as described in Article 12a;
  • the statutory right to conformity, as described in Article 13;
  • functionality and, where relevant, compatibility and technical requirements;
  • restrictions on use, including the personal licence and the prohibition on sharing accounts.

Article 5. Offer and formation of the Agreement

  1. Product information on learnllm.nl forms part of the offer. The offer is valid for as long as it is on the website.
  2. Obvious mistakes, such as evident pricing or typing errors, do not bind LearnLLM.
  3. For an Order through the website, the Agreement is formed as soon as (a) the payment has been completed successfully, or, for payment by invoice, the Order has been placed, and (b) LearnLLM confirms the Order by email. LearnLLM sends this confirmation immediately after successful payment or after an Order on invoice has been placed.
  4. For Engagements and for business orders based on a quotation, the Agreement is formed as set out in Article 29.
  5. LearnLLM may refuse or cancel an Order if there are clear indications of fraud, misuse or unlawful use. Payments already received are refunded in that case, unless there are well-founded reasons to block the payment, for example during ongoing fraud proceedings or a chargeback.

Article 6. Prices, VAT and payment

  1. All prices for Consumers include any VAT due and other levies.
  2. Prices in quotations and Engagement Confirmations for Business Customers exclude VAT, unless stated otherwise.
  3. Payment for an Order through the website is made using the payment methods available during checkout, including Mollie and PayPal. Payment must be completed in full before access is delivered, unless the Order is paid by invoice. In that case LearnLLM grants access at the time stated with the Order.
  4. Invoices to Business Customers are paid within 30 days of the invoice date, unless a different term is stated in the Engagement Confirmation or on the invoice.
  5. If a Business Customer does not pay on time, it is in default without any notice of default being required and owes the statutory commercial interest. In addition, extrajudicial collection costs are payable by the Business Customer, calculated in accordance with the Dutch Extrajudicial Collection Costs (Compensation) Decree (Besluit vergoeding voor buitengerechtelijke incassokosten).
  6. In the event of a failed payment or a chargeback, LearnLLM can suspend access to E-learnings until the payment is final. If a Business Customer does not pay on time, LearnLLM can also suspend the performance of Services, after giving notice In Writing.
  7. LearnLLM may take reasonable measures against fraud and suspicious transactions, including verification or blocking of access.
  8. The Business Customer reports any objection to an invoice In Writing within 14 days of the invoice date. An objection does not suspend the payment obligation for the undisputed part.

Article 7. Supply of digital content and access

  1. Supply takes place by granting access to the E-learning through the Portal, linked to the Account.
  2. Supply has begun as soon as LearnLLM has granted access in the Account and the E-learning has been made technically available. The Access Period starts at this moment.
  3. Access starts immediately after successful payment or, for an Engagement, an order based on a quotation or an Order on invoice, at the time agreed In Writing or stated with the Order. If this fails because of a technical fault on LearnLLM’s side, LearnLLM remedies this without undue delay.
  4. LearnLLM aims for good availability, but does not guarantee uninterrupted or error-free operation of the Portal.
  5. LearnLLM may carry out maintenance, change functionality or migrate the platform. Where possible, LearnLLM announces planned maintenance in advance. For changes that materially disadvantage Consumers, Article 14 paragraph 4 applies.
  6. The Customer is responsible for suitable equipment, software, settings and internet connection, insofar as LearnLLM has clearly stated the technical requirements in advance.

Article 8. Account terms

  1. An Account is required for access. The Customer provides correct details and keeps them up to date.
  2. The Customer is responsible for handling login details securely and for activities through their Account that can be attributed to them.
  3. The Account is personal and may not be shared, rented out, sold or transferred.
  4. If unauthorised use is suspected, LearnLLM may take security measures, including resetting passwords, temporary blocking or additional verification.
  5. In the event of misuse, LearnLLM can, depending on the seriousness and after a warning where this is reasonably possible, (a) block access temporarily, (b) rescind the Agreement and end access, and (c) recover damages in accordance with the law.

Article 9. Access Period

  1. The Access Period is 12 months from the start of supply, unless expressly stated otherwise on the product page or in the Engagement Confirmation.
  2. When the Access Period ends, access lapses automatically. There is no automatic renewal and no payment obligation.
  3. After the Access Period ends, LearnLLM can delete progress, results and submitted User Content, in accordance with the retention periods in the privacy statement. A Certificate obtained remains valid.
  4. If the Customer wishes to extend access and LearnLLM offers that option, this is possible on the terms and at the rates applicable at that time.

Article 10. Progress, learning data and careful use

  1. The Portal stores Progress Data in order to offer the E-learning, for example to track progress and show assessment status.
  2. Privacy details are set out in the privacy statement. This article only describes the functional use within the Portal.
  3. For a business licence, LearnLLM can, on request, give the Business Customer insight into the progress and completion of its users, insofar as this is stated in the privacy statement or in an arrangement made In Writing.
  4. The Customer does not enter special categories of personal data, personal data of third parties or confidential business information in assignments and input fields.
  5. The Customer remains responsible for what they upload, fill in and apply in their own practice or organisation.

Article 11. User Content

  1. The Customer retains the rights to their User Content.
  2. The Customer grants LearnLLM a limited, non-exclusive licence to host, display and process User Content for the performance of the Agreement, including assessment of assessments, technical processing and storage. LearnLLM does not use User Content to train AI models.
  3. It is prohibited to post User Content that:
    • infringes the rights of third parties, such as copyright;
    • is unlawful, threatening, discriminatory or misleading;
    • contains personal data of third parties without a lawful basis;
    • contains confidential business information that may not be shared;
    • contains malware or harmful code.
  4. LearnLLM may remove User Content or restrict access in the event of a breach of this article or where required by legal obligations. LearnLLM is not obliged to monitor actively, unless required by law.

Article 12. Right of withdrawal for consumers

  1. In principle, the Consumer has the right to withdraw from the Agreement within 14 days of concluding the Agreement, without giving any reason.
  2. The E-learnings are digital content that is not supplied on a tangible medium. For such content, the right of withdrawal lapses as soon as supply begins, provided that (a) the Consumer has expressly consented in advance to supply within the cooling-off period, (b) the Consumer has declared that they thereby waive their right of withdrawal, and (c) LearnLLM has confirmed this consent and declaration on a durable medium. LearnLLM asks for the consent and declaration during checkout and confirms them in the order confirmation.
  3. Because access is granted immediately after successful payment, the Consumer’s right of withdrawal lapses at the moment of that access, if the conditions of paragraph 2 have been met. The Consumer gives this consent and declaration by ticking the mandatory checkbox at checkout. LearnLLM confirms both in the order confirmation that the Consumer receives by email.
  4. As long as access has not yet been granted, for example because of a technical fault on LearnLLM’s side, the right of withdrawal continues to exist until the moment access is granted after all. In that case the Consumer can exercise the right of withdrawal by means of an unequivocal statement to info@learnllm.nl or through the withdrawal form on the returns page. The Consumer may use the model withdrawal form for this purpose (see the end of these terms), but is not obliged to do so.
  5. In the event of a valid withdrawal, the Consumer receives a refund within 14 days through the same payment method, unless agreed otherwise. After the withdrawal, access to the E-learning is revoked.
  6. Business Customers have no statutory right of withdrawal. Cancellation after the Agreement has been formed is not possible, unless LearnLLM confirms otherwise In Writing or Article 37 provides otherwise.

Article 12a. Satisfaction guarantee

  1. Separately from the statutory right of withdrawal, LearnLLM offers Consumers a voluntary satisfaction guarantee. This guarantee is LearnLLM’s own commitment and does not affect the Consumer’s statutory rights.
  2. The Consumer can request a refund within 14 days of purchase, on condition that no more than 20% of the E-learning concerned has been completed at the time of the request. LearnLLM determines the percentage on the basis of the Progress Data in the Portal: the progress shown by the Portal, knowledge checks taken and assignments submitted. If that data shows that the Consumer has viewed most of the content, LearnLLM can refuse the request. LearnLLM shares this data with the Consumer on request.
  3. The Consumer submits the request through info@learnllm.nl, stating their name, the order date and the order number or the name of the E-learning. In the event of a valid request, the Consumer receives the purchase amount back within 14 days through the same payment method, and access to the E-learning is revoked. Any Certificate lapses as a result.
  4. This satisfaction guarantee applies solely to Consumers and not to Business Customers. If the Customer enters a company name or VAT number at checkout, LearnLLM assumes that the Customer is buying as a Business Customer.
  5. The satisfaction guarantee applies once per person per E-learning. In the event of misuse, such as repeatedly buying and requesting refunds, LearnLLM can refuse a request.

Article 13. Conformity, complaints and remedies

For consumers:
  1. LearnLLM supplies Digital Content that conforms to the Agreement and meets the expectations that the Consumer may reasonably have of it. This does not affect the Consumer’s statutory rights.
  2. If there is a defect, the Consumer preferably reports it as soon as possible through info@learnllm.nl. A late report does not affect the Consumer’s statutory rights.
  3. LearnLLM brings the Digital Content into conformity with the Agreement free of charge and within a reasonable period.
  4. If repair is not possible, does not take place within a reasonable period or the defect is serious, the Consumer is entitled to a price reduction or rescission of the Agreement, in accordance with the law.
For business customers:
  1. The Business Customer inspects the supply and reports complaints In Writing within 14 days of discovery through info@learnllm.nl.
  2. If the Business Customer does not complain in time, the right to repair or compensation lapses.
  3. For Deliverables, Article 33 applies.

Article 14. Updates, maintenance and changes

  1. LearnLLM may implement updates and changes in the Portal and in the E-learnings, including security updates, compatibility updates and content updates, for example because AI tools or regulations change. LearnLLM updates the content of the E-learnings to keep it current with new AI models, features and regulations.
  2. For Consumers, LearnLLM provides, during the Access Period, the updates that are necessary for the Digital Content to conform to the Agreement, and informs the Consumer about those updates.
  3. If the Consumer does not install or accept a necessary update within a reasonable period, while LearnLLM has informed them about it and about the consequences, LearnLLM is not liable for defects that arise solely as a result.
  4. If LearnLLM changes the Digital Content in a way that goes beyond what is necessary to keep it in conformity, this is done at no extra cost and with clear information to the Consumer. If the change has more than minor negative consequences for the Consumer’s access or use, the Consumer may terminate the Agreement free of charge within 30 days of the change or of its announcement. The Consumer then receives back the part of the price that corresponds to the remaining Access Period.
  5. LearnLLM gives no guarantee of lifelong updates or continued availability after the Access Period, unless this has been expressly promised on the product page.
  6. Maintenance and updating of Deliverables do not fall under this article. Article 32 applies to them.

Article 15. Support and complaints

  1. Support and complaints are handled through info@learnllm.nl.
  2. LearnLLM aims to respond within 2 working days and handles complaints within 14 days. If more time is needed, LearnLLM lets you know within that period, with an indication of when a substantive answer will follow.
  3. Support for E-learnings is technical and operational, for example about access, accounts and payments, and does not include guidance on the content or consultancy, unless this is part of an Engagement or has been agreed otherwise In Writing.

Article 16. Certificate and completion

  1. LearnLLM can offer a Certificate per E-learning. Whether a Certificate is available is stated on the product page.
  2. The user receives a Certificate of completion in their name, with a date and certificate number, if they have completed all lessons and the final assignment of the E-learning, have passed each knowledge check with at least 80 per cent and, if the E-learning has a final test, have passed that final test.
  3. A Certificate is proof of completion within LearnLLM and is not a legally recognised diploma, unless this is expressly stated.
  4. A Certificate and taking an E-learning can help an organisation record which steps it has taken in the area of AI literacy. They do not constitute a guarantee that an organisation complies with the AI Act (Regulation (EU) 2024/1689) or other laws and regulations, and they are not a recognition by a supervisory authority or professional body. Whether an E-learning counts towards a continuing professional education obligation is assessed by the Customer or the professional body concerned.
  5. After a refund, any Certificate lapses.

Article 17. Intellectual property and licence

  1. All intellectual property rights in, among other things, the website, the Portal, E-learnings, texts, videos, downloads, templates and other materials are vested in LearnLLM or its licensors.
  2. The Customer receives a limited, personal, non-exclusive, non-transferable licence to use the E-learning themselves during the Access Period. For a Business Customer, this use is limited to internal training purposes, in accordance with Article 24.
  3. Without the prior consent of LearnLLM given In Writing, it is prohibited to:
    • copy, distribute, sell, rent out or make content public;
    • make screen recordings or systematic downloads;
    • apply scraping, harvesting, data mining or automated extraction, including text and data mining within the meaning of the Dutch Copyright Act (Auteurswet); LearnLLM expressly reserves its rights in this respect;
    • upload content to internal knowledge bases, intranets, learning environments or AI tools, unless through B2B Seats and within the licence terms;
    • use content for training or fine-tuning AI models or for dataset enrichment;
    • circumvent security measures or apply reverse engineering.
  4. The Customer may use short quotations for their own notes, provided they are not distributed and rights notices are retained. Statutory exceptions, such as the right to quote, continue to apply.
  5. This article applies to the website, the Portal and the E-learnings. For Deliverables, Article 34 applies.

Article 18. Rules of conduct and misuse

  1. It is prohibited to disrupt, overload or misuse the Portal, including:
    • using bots or scripts to collect content;
    • attempts at unauthorised access;
    • sharing or reselling accounts;
    • circumventing technical restrictions.
  2. In the event of misuse, LearnLLM may take appropriate and proportionate measures, including blocking, termination and recovering damages in accordance with the law.

Article 19. Anti-piracy and penalty for business use

  1. Any unauthorised distribution, disclosure, republication or commercial exploitation of LearnLLM content constitutes a serious breach.
  2. For Business Customers, if piracy or structural misuse is established, LearnLLM can block access immediately and rescind the Agreement, without a refund. If there is a well-founded suspicion, LearnLLM can block access temporarily pending investigation.
  3. For Consumers, LearnLLM can block access or rescind the Agreement solely in the event of a demonstrable and serious breach. In the event of rescission, the amount already paid is refunded on a reasonable basis and in proportion to the extent of use and of the breach.
  4. For Business Customers, a breach of Article 17 or of this article makes a penalty immediately due and payable of €2,500 per breach, plus €250 for each day the breach continues, up to a maximum of €25,000 per breach. This penalty does not replace compensation for damage. LearnLLM retains the right to full compensation insofar as the damage exceeds the penalty, and to charge additional licence fees.
  5. No penalty applies to Consumers. LearnLLM can claim compensation for damage on the basis of the statutory rules.
  6. LearnLLM may recover reasonable investigation and enforcement costs from a Business Customer that commits a breach. For Consumers, the statutory rules apply to such costs.
  7. Use of Deliverables within the limits of Article 34 does not constitute a breach of this article.

Article 20. Liability

For business customers:
  1. The total liability of LearnLLM, on whatever grounds, is limited to:
    • for an E-learning: the amount excluding VAT that the Business Customer paid for the E-learning to which the liability relates;
    • for an Engagement: the amount excluding VAT that LearnLLM invoiced to the Business Customer for that Engagement. If an Engagement runs for longer than six months, the maximum is the amount invoiced in the six months preceding the event that caused the damage.
    A series of related events counts as one event.
  2. If LearnLLM has professional or business liability insurance and that insurance pays out in the case concerned, LearnLLM’s liability is limited to the amount paid out by the insurer, plus the excess. If the insurer does not pay out, paragraph 1 applies.
  3. LearnLLM is not liable for indirect damage, consequential damage, loss of profit, lost savings, reputational damage, business interruption, loss of data, fines or sanctions imposed by supervisory authorities, and damage resulting from claims by third parties, including the Business Customer’s principals or clients.
  4. LearnLLM is not liable for damage resulting from the functioning, modification, outage or data processing of Third-Party Tools.
  5. A condition for any right to compensation to arise is that the Business Customer reports the damage to LearnLLM In Writing as soon as possible, and no later than 30 days after discovery.
  6. A claim for compensation becomes time-barred no later than 12 months after the moment the Business Customer became aware, or could reasonably have become aware, of the damage and of the party liable for it.
For consumers:
  1. LearnLLM is liable towards Consumers in accordance with the law.
  2. Damage that arises because the Consumer applies AI output without checking it is borne by the Consumer, insofar as that damage cannot be attributed to LearnLLM.
  3. The statutory limitation periods apply to Consumers.
For all customers:
  1. The limitations and exclusions in this article do not apply to damage caused by intent or deliberate recklessness on the part of LearnLLM, nor to damage caused by death or bodily injury.

Article 21. Dependencies on third parties

  1. LearnLLM uses third parties, including hosting, LMS, video and payment providers. Faults at these parties can affect the availability of the Portal.
  2. LearnLLM makes reasonable efforts to remedy or limit faults, but gives no guarantee of uninterrupted service where external causes are beyond its reasonable influence. This does not affect the rights of Consumers under Article 13.
  3. For Third-Party Tools used for Services, Article 32 applies.

Article 22. Force majeure

  1. Force majeure includes any circumstance beyond the reasonable control of LearnLLM, including faults at third parties, changes to or discontinuation of Third-Party Tools, cyber incidents, DDoS attacks, government measures, infrastructure outages and prolonged technical faults. Towards Business Customers, it also includes illness or incapacity for work of LearnLLM.
  2. In the event of force majeure, LearnLLM may suspend its obligations for as long as the force majeure lasts. If force majeure continues for longer than two months, either party may terminate the Agreement In Writing for the part that cannot be performed, without any liability for damages. Work already performed is then invoiced proportionately, and a Consumer receives back the part of the price that corresponds to the Access Period not supplied.

Article 23. Privacy, cookies and LearnLLM’s own use of AI

  1. LearnLLM processes personal data in accordance with the privacy statement on learnllm.nl.
  2. Cookie information and settings are set out in the cookie statement and in the cookie banner on the website.
  3. For personal data that LearnLLM processes on behalf of the Customer during an Engagement, Article 35 applies.
  4. LearnLLM uses AI tools in developing E-learnings and in performing Services, under human oversight and with LearnLLM bearing final responsibility.

Article 24. Additional provisions for business customers (E-learnings)

24.1 Seats and organisational use

  1. Business Customers use E-learnings solely with one Account per individual user, unless agreed otherwise In Writing.
  2. Seats are personal and may not be shared or passed on to another employee without the prior consent of LearnLLM. LearnLLM does not refuse that consent on unreasonable grounds, for example when an employee who has not yet started the E-learning leaves the organisation. For an Office Licence, the Business Customer may transfer Seats without prior consent through the management page, up to the number of transfers per year stated there.
  3. The Business Customer is responsible and liable for the actions of all users who have or had access to the E-learnings through the organisation, and ensures that they comply with these terms.

24.2 Internal training and permitted use

  1. Use is permitted solely for internal training purposes within the Business Customer’s own organisation.
  2. It is not permitted to use content for external training, resale, white-labelling or commercial exploitation without consent given In Writing.

24.3 Acceptance and complaints

  1. Business Customers accept the Digital Content on supply, except for defects reported in time.
  2. Complaints are reported In Writing within 14 days of discovery through info@learnllm.nl.

24.4 Indemnification

  1. The Business Customer indemnifies LearnLLM against claims by end users or third parties arising from use within the organisation, including unlawful uploads or infringement of the rights of third parties, unless the claim results from an attributable failure on the part of LearnLLM.

24.5 Licence for business use

  1. For Business Customers, a user licence applies per purchased Seat: non-exclusive, non-transferable and limited to the Access Period of the E-learning concerned.
  2. Each participant who has access to the E-learning has their own Seat and Account, unless agreed otherwise In Writing.
  3. It is prohibited to:
    • reproduce LearnLLM content from E-learnings for group sessions without a Seat per participant;
    • structurally copy or archive it in internal knowledge bases, learning environments or AI tools;
    • pass it on to external parties or subcontractors without consent given In Writing;
    • use it for AI training, fine-tuning or dataset enrichment.
  4. In the event of a breach, LearnLLM may, in addition to its other rights, (a) block or end access temporarily or permanently, (b) invoice an additional licence fee, for example for missing Seats with retroactive effect, (c) recover damage and enforcement costs, and (d) apply the penalty in Article 19.

Article 25. Educational nature, no advice and use of AI

  1. The E-learnings are educational and informative in nature. They are intended to increase knowledge and skills relating to large AI language models, such as ChatGPT, Claude and Gemini.
  2. The content of E-learnings does not constitute legal, financial, medical, tax, strategic or other professional advice. For specific advisory situations, the Customer engages a qualified professional. For Services, Article 36 applies.
  3. AI tools, their features, prices and terms change quickly. E-learnings reflect the situation at the time they were written or last updated. LearnLLM cannot guarantee that all features described are still available in the same way at all times.
  4. LearnLLM does not guarantee specific results, revenue growth, time savings or other outcomes. Results depend on the Customer, the application, the context and external factors.
  5. The E-learnings and Services deal with the use of AI language models that generate output on the basis of statistical prediction. This output can be incorrect, incomplete, outdated or misleading, a phenomenon also known as hallucination. The Customer is always responsible for verifying AI-generated output before it is applied.
  6. The Customer is responsible for complying with laws, regulations and internal policies when using AI tools, including confidentiality, privacy, security, intellectual property and sector-specific rules.

Article 26. Applicable law and disputes

  1. All Agreements are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention) is excluded.
  2. The parties first try to resolve a dispute by mutual consultation.
  3. Disputes with Business Customers are submitted to the competent court of the District Court of Oost-Brabant (Rechtbank Oost-Brabant), Eindhoven location, unless the law mandatorily designates a different court.
  4. A Consumer can submit a dispute to the court that has jurisdiction under the law. If LearnLLM relies on the choice of the District Court of Oost-Brabant against a Consumer, the Consumer has one month to choose In Writing to have the dispute settled by the court that has jurisdiction under the law.
  5. For Consumers who live outside the Netherlands, the protection of the mandatory provisions of the law of their country of residence continues to apply.
  6. LearnLLM is not affiliated with a disputes committee and does not take part in an out-of-court dispute resolution procedure, unless this is required by law.

Article 27. Final provisions

  1. If a provision is wholly or partly invalid or annulled, the other provisions remain in force. Towards Business Customers, the parties replace the invalid provision with a valid provision that comes as close as possible to its intent.
  2. Not enforcing a right immediately does not mean that LearnLLM waives that right.
  3. Provisions that by their nature are intended to continue to apply after the end of the Agreement, such as confidentiality, intellectual property, indemnification and liability, remain in force after the end of the Agreement.
  4. A Business Customer may not transfer rights and obligations under the Agreement without the consent of LearnLLM given In Writing.
  5. Towards Business Customers, LearnLLM’s records and system data, such as Progress Data and log files, serve as the starting point for evidence, subject to proof to the contrary.
  6. The Dutch text of these terms is authoritative.

C. Additional provisions for Services

Article 28. Application

  1. Services are performed solely for Business Customers. A Customer who purchases a Service declares that they are acting in the course of a profession or business and provides their company details on request.
  2. This part C supplements part B of these general terms and conditions. In the event of conflict, this part C prevails, insofar as a Service is concerned.
  3. If an Engagement makes use of E-learnings, Articles 7 to 11 inclusive, 16 to 19 inclusive and 24 also apply to those E-learnings.

Article 29. Quotation and formation of an Engagement

  1. Quotations and proposals from LearnLLM are without obligation and valid for 30 days, unless stated otherwise. LearnLLM may withdraw a quotation for as long as it has not been accepted.
  2. An Engagement is formed at the moment that (a) the Customer signs or accepts the Engagement Confirmation In Writing, or (b) LearnLLM starts the work with the Customer’s consent, whichever occurs first.
  3. Services are not ordered or paid for through the website. A Consumer who nevertheless purchases a Service retains the rights the law gives them.
  4. The Engagement Confirmation describes the Service and the Deliverables. Work not included in it does not fall within the Engagement.

Article 30. Performance

  1. LearnLLM performs the Engagement to the best of its knowledge and ability, with the care that may be expected of a reasonably acting and reasonably competent service provider. LearnLLM has an obligation of means (best-efforts obligation) and not an obligation of result, unless a result has been expressly promised in the Engagement Confirmation.
  2. LearnLLM determines the manner of performance, taking into account the reasonable wishes of the Customer.
  3. Stated schedules and lead times are indicative and do not constitute a strict deadline. Exceeding them only entitles the Customer to rescission if LearnLLM still fails to perform after a notice of default In Writing setting a reasonable period.
  4. LearnLLM may use Third-Party Tools, including AI tools, for parts of the Engagement, with due observance of Article 35. LearnLLM does not engage other persons for the substantive performance without the Customer’s prior consent given In Writing.
  5. The Customer can reschedule appointments for live sessions, such as an intake, free of charge up to 48 hours in advance. If the Customer reschedules later or does not attend, LearnLLM may charge the reserved time, unless there is force majeure on the Customer’s side. Sessions are only recorded with the prior consent of all participants.

Article 31. Cooperation by the Customer

  1. The Customer provides in good time all information, sample material and access that LearnLLM reasonably needs to perform the Engagement, and warrants that it is correct and complete.
  2. The Customer anonymises sample material before providing it to LearnLLM, so that it contains no personal data or confidential data of third parties, unless agreed otherwise In Writing.
  3. The Customer warrants that they are entitled to provide the material supplied to LearnLLM, and grants LearnLLM a licence to use this material insofar as necessary for the performance of the Engagement.
  4. The Customer carries out settings, licences, rights and administration within their own systems and accounts, such as Google Workspace or Microsoft 365, themselves, unless agreed otherwise in the Engagement Confirmation. If LearnLLM is given access to the Customer’s systems, LearnLLM uses that access solely for the Engagement.
  5. Delay caused by failure to meet these obligations, or to meet them in time or in full, is at the Customer’s expense. In that case the schedule shifts proportionately, and reasonable additional costs may be charged after notice In Writing. If the Customer does not supply the required material within three months of the Engagement being formed, LearnLLM may terminate the Engagement and invoice the work performed in accordance with Article 37 paragraph 3.

Article 32. Third-Party Tools

  1. Deliverables may depend on Third-Party Tools. LearnLLM has no influence over the functionality, availability, prices, terms, language support or data processing of Third-Party Tools, and is not responsible for them.
  2. The Customer concludes the necessary agreements with providers of Third-Party Tools themselves, assesses whether those terms suit their organisation and is responsible for their use within their organisation. LearnLLM’s advice on account types and settings is based on the provider’s public information at the time of the advice.
  3. If a Third-Party Tool changes or ceases to exist after delivery, so that a Deliverable no longer works or works differently, this is not a failure on the part of LearnLLM. LearnLLM adapts the Deliverable free of charge to the extent and for as long as this has been promised in the Engagement Confirmation. Beyond that, LearnLLM can make adjustments for a fee agreed in advance.

Article 33. Delivery and acceptance

  1. LearnLLM delivers Deliverables In Writing, for example by email, as a shared document or as a configured or transferred AI assistant, and notifies the Customer In Writing that delivery has taken place.
  2. The Customer assesses the Deliverables within 14 days of the notification of delivery. If the Customer has not reported a reasoned complaint In Writing within that period, the Deliverables are deemed accepted. Putting them into use in day-to-day practice also counts as acceptance.
  3. LearnLLM remedies a complaint that was reported in time and is well-founded within a reasonable period, after which the Customer assesses the remedied part again within 14 days. Wishes that fall outside the description in the Engagement Confirmation count as additional work.
  4. Minor defects that do not materially hinder use do not prevent acceptance and are remedied in reasonable consultation.

Article 34. Intellectual property in Deliverables

  1. Insofar as intellectual property rights subsist in Deliverables, they are vested in LearnLLM, unless agreed otherwise In Writing. Information and material supplied by the Customer remain the property of the Customer.
  2. After payment in full, the Customer receives a non-exclusive, non-transferable right of use, unlimited in time, to the Deliverables for use within their own organisation. This right of use includes adapting Deliverables, sharing them with the Customer’s own employees and regular flexible workers, and loading them into the Customer’s own AI tools and systems. Pending payment in full, the Customer may already use the Deliverables for the performance of the Engagement.
  3. The Customer is not permitted to sell, license or otherwise make Deliverables commercially available to third parties without the prior consent of LearnLLM given In Writing. Sharing the AI policy with principals, supervisory authorities or professional bodies to account for the Customer’s own AI policy is permitted.
  4. LearnLLM retains the right to reuse knowledge, experience, methods, working methods, templates, prompt structures and other general elements developed or used during the Engagement for other clients, provided that no confidential information of the Customer is used.
  5. LearnLLM may only name the Customer and give a general description of the Engagement as a reference after the Customer’s prior consent given In Writing.

Article 35. Confidentiality and personal data

  1. The parties keep confidential any confidential information they receive from each other in the context of the Engagement and use it solely for the performance of the Engagement. Information is confidential if this has been indicated or if this reasonably follows from the nature of the information.
  2. The duty of confidentiality does not apply to information that was already public, that a party already lawfully held, that was lawfully obtained from a third party, or that a party must disclose under the law or a court decision. In that last case, that party informs the other in advance, insofar as this is permitted.
  3. The duty of confidentiality continues to apply until two years after the end of the Engagement, and for personal data and trade secrets for as long as they are confidential.
  4. LearnLLM only enters the Customer’s confidential information and personal data into AI tools through a business account under which the provider does not use the data to train models, or with the Customer’s prior consent given In Writing.
  5. If LearnLLM processes personal data on behalf of the Customer in performing an Engagement, the parties conclude a data processing agreement for this before the processing begins, which complies with Article 28 of the General Data Protection Regulation (GDPR). Without a data processing agreement, the Customer supplies only anonymised material, in accordance with Article 31 paragraph 2. If LearnLLM nevertheless receives personal data, LearnLLM may delete it and inform the Customer accordingly.
  6. After the Engagement ends, LearnLLM deletes the material supplied by the Customer at the Customer’s request, with the exception of data that LearnLLM is legally required to retain, such as its accounting records.

Article 36. Nature of the Deliverables and the Customer’s own responsibility

  1. Deliverables, such as AI policies, checklists, source overviews, prompts and AI assistants, are practical tools and working arrangements for the use of AI within the Customer’s organisation.
  2. LearnLLM does not give legal, tax, financial, building-engineering or other professional advice. Deliverables do not replace advice from a lawyer, legal adviser, accountant, data protection officer or other subject-matter expert, and do not change any agreements between the Customer and third parties.
  3. References in Deliverables to laws and regulations, standards, professional rules or standard terms and conditions are informative and based on the situation at the time they were drawn up. The Customer checks the current text in the official source before relying on it.
  4. The Customer is and remains the party that deploys AI systems within their organisation. The Customer is responsible for assessing and checking AI output, including when it is produced with an AI assistant configured by LearnLLM, for choosing which AI applications they use, and for compliance with the AI Act (Regulation (EU) 2024/1689), privacy legislation, professional and conduct rules and contractual obligations that apply to their organisation. LearnLLM is not a provider of an AI system within the meaning of the AI Act.
  5. LearnLLM is not liable for damage resulting from the use of Deliverables or AI output without sufficient checking by the Customer.
  6. The Customer indemnifies LearnLLM against claims by third parties, including the Customer’s principals and clients, relating to the Customer’s use of Deliverables or AI output, unless the claim results from intent or deliberate recklessness on the part of LearnLLM.

Article 37. Price, additional work, invoicing and termination

  1. The price, the time of invoicing and any instalments are set out in the Engagement Confirmation. A fixed price applies to the work described in the Engagement Confirmation.
  2. Additional work is only carried out after the Customer has agreed In Writing to its description and price.
  3. The Customer can terminate an Engagement early by giving notice In Writing. In that case the Customer owes a fee for the work performed up to the moment of termination, in proportion to the agreed price, with a minimum of the costs LearnLLM has already incurred, unless a different stopping point or a different arrangement has been agreed in the Engagement Confirmation. E-learnings to which access has already been granted are charged in full.
  4. LearnLLM can terminate an Engagement by giving notice In Writing if it cannot reasonably be expected to continue, for example if the Customer structurally fails to cooperate or if performance would conflict with legal or professional rules. Work performed is then invoiced proportionately.
  5. Termination by the Customer does not affect the right of use of Deliverables already delivered and paid for.

Article 38. Maintenance and follow-up arrangements

  1. After delivery, LearnLLM is not obliged to update Deliverables, for example in the event of new legislation, new versions of Third-Party Tools or changed work processes at the Customer, unless this has been laid down in the Engagement Confirmation or a separate maintenance arrangement.
  2. A maintenance arrangement is laid down In Writing, stating its scope, price and term. Unless agreed otherwise, a maintenance arrangement ends at the end of its term without tacit renewal.

D. Additional provisions for the Affiliate Programme

Article 39. Application and definitions

  1. This part D applies to every participation in the LearnLLM Affiliate Programme. This part supplements part B. In the event of conflict, this part D prevails, insofar as the Affiliate Programme is concerned.
  2. In this part, the following definitions apply:
    • Affiliate Programme: the programme under which LearnLLM pays a Commission for Referred Purchases.
    • Affiliate: the natural person or legal entity admitted to the Affiliate Programme by LearnLLM.
    • Affiliate Account: the account through which the Affiliate has access to their Affiliate Link, promotional material and overview of Commissions.
    • Affiliate Link: the individual link that LearnLLM provides to the Affiliate to refer visitors to learnllm.nl.
    • New Customer: a Customer who has not previously placed an Order with LearnLLM.
    • Referred Purchase: an Order for an E-learning or Office Licence by a New Customer who arrived at learnllm.nl through the Affiliate Link, and which was paid for within the Tracking Period.
    • Tracking Period: the period of 60 days after the last visit through an Affiliate Link, or another period that LearnLLM states in the Affiliate Account.
    • Commission: the fee that the Affiliate receives for a Referred Purchase.

Article 40. Registration and admission

  1. Participation is open to natural persons aged 18 or over and to legal entities.
  2. The Affiliate registers through the registration form on learnllm.nl, provides correct and complete details when doing so and keeps them up to date.
  3. LearnLLM assesses every registration and may refuse a registration without giving reasons. Participation starts at the moment LearnLLM approves the registration.
  4. The Affiliate Account is personal and non-transferable. An Affiliate may have only one Affiliate Account.
  5. Participation in the Affiliate Programme does not entitle the Affiliate to free or discounted access to E-learnings. LearnLLM can, at its own discretion, give an Affiliate free access to review an E-learning.

Article 41. Commission

  1. The Commission is 30% of the amount excluding VAT that the New Customer paid for the Referred Purchase, after deduction of any discounts.
  2. Commission applies solely to E-learnings and Office Licences that are ordered and paid for through the website, including when the New Customer chooses payment by invoice in the checkout. No Commission is payable on Services, including the custom AI policy, on renewals of an Access Period or Office Licence, on volume discounts per E-learning, or on orders based on a quotation or created manually by LearnLLM.
  3. Commission is payable solely on the first Order per New Customer.
  4. If a New Customer arrived through the Affiliate Links of more than one Affiliate, only the Affiliate through whose Affiliate Link the last visit took place receives the Commission.
  5. LearnLLM registers Referred Purchases with a tracking cookie. A Referred Purchase is only registered if the New Customer has accepted the tracking cookie and registration was technically possible. No Commission is payable on a purchase that was not registered for that reason.
  6. LearnLLM’s registration is decisive in determining Referred Purchases and Commissions, subject to proof to the contrary.
  7. LearnLLM may change the Commission percentage and the other terms of this part subject to a notice period of 30 days, by means of a message to the Affiliate’s email address. A change does not apply to Referred Purchases made before the effective date.

Article 42. Excluded purchases and rejection

  1. No Commission is payable on a purchase:
    • by the Affiliate themselves, including through another account or email address;
    • by or on behalf of the Affiliate’s employer, or an organisation with which the Affiliate is connected as a director, partner or employee;
    • that the Affiliate places themselves on behalf of a client or principal. If a client or principal buys themselves after a recommendation from the Affiliate, Commission is payable;
    • by a colleague of the Affiliate within the same organisation;
    • by a person who lives at the same address as the Affiliate;
    • that is cancelled, not paid, or refunded, withdrawn or charged back, including under Article 12 or 12a;
    • that was made in breach of Article 44, or through fraud or deception.
  2. A Commission becomes final 30 days after the Referred Purchase, but not before LearnLLM has received the payment in full. Until that moment, LearnLLM may reject a Commission if one of the cases in paragraph 1 occurs. LearnLLM states the reason for rejection.
  3. If, after payout, it appears that a Commission was not payable under paragraph 1, LearnLLM may reclaim the amount paid out or set it off against later Commissions.

Article 43. Payout and taxes

  1. LearnLLM pays out final Commissions once a month, as soon as the total of final Commissions not yet paid out amounts to at least €50. Payout is made by bank transfer to the account number provided by the Affiliate, within 30 days of the end of the month in which the minimum amount was reached.
  2. An Affiliate who participates in the course of a profession or business sends LearnLLM an invoice that meets the statutory requirements before payout. The Commission referred to in Article 41 excludes VAT. If the Affiliate is liable for VAT, the VAT is charged on top of the Commission.
  3. An Affiliate who participates as a private individual receives the Commission without VAT. LearnLLM may be legally required to report amounts paid out to the Dutch Tax and Customs Administration (Belastingdienst). Before the first payout, the Affiliate provides the details that LearnLLM needs for this. As long as those details are missing, LearnLLM suspends the payout.
  4. The Affiliate is responsible for declaring and paying taxes and contributions on Commissions received.
  5. An incorrectly provided account number is at the Affiliate’s risk. Commissions that cannot be paid out within 12 months of becoming final because correct payment details or invoice details are missing lapse.

Article 44. Promotion rules

  1. In every communication containing an Affiliate Link, the Affiliate makes clear that they receive a fee, for example with the words “affiliate link” or “#affiliate”, in line with the Dutch Advertising Code for Social Media & Influencer Marketing (Reclamecode Social Media & Influencer Marketing).
  2. The Affiliate is not permitted to:
    • advertise in search engines or on social media on the brand name LearnLLM or variants and misspellings of it, or on search terms that contain the brand name;
    • register or use domain names, account names or profile names that contain the brand name LearnLLM;
    • pose as LearnLLM or give the impression of acting on behalf of LearnLLM;
    • send unsolicited commercial messages in breach of article 11.7 of the Dutch Telecommunications Act (Telecommunicatiewet);
    • state prices, discounts, guarantees or terms other than those on learnllm.nl;
    • claim that an E-learning or Certificate guarantees that an organisation complies with the AI Act (Regulation (EU) 2024/1689) or other laws and regulations, or that a Certificate is a legally recognised diploma, having regard to Article 16;
    • copy or distribute LearnLLM content, other than the promotional material that LearnLLM makes available in the Affiliate Account;
    • use techniques that place a tracking cookie without a deliberate click by the visitor, such as cookie stuffing, hidden links or automatic redirects;
    • place the Affiliate Link on websites or channels with unlawful, misleading, discriminatory or offensive content.
  3. Use of the LearnLLM brand name and logo is permitted solely in the form in which LearnLLM makes them available in the promotional material, and ends when participation ends.
  4. The Affiliate is responsible for complying with laws and regulations in their own promotion, including privacy and cookie rules on their own website or channels.

Article 45. Independence and privacy

  1. The Affiliate acts independently. Participation does not create an employment contract, partnership, agency or exclusivity. The Affiliate is not authorised to conclude agreements or make commitments on behalf of LearnLLM.
  2. LearnLLM does not provide the Affiliate with personal data of Customers. The Affiliate Account shows only the data needed to check Commissions.
  3. LearnLLM processes the Affiliate’s personal data for the operation of the Affiliate Programme, the payout and the statutory reporting obligation, in accordance with the privacy statement.

Article 46. Liability and indemnification

  1. LearnLLM is not liable for missed Commissions due to faults, failure of the tracking cookie to load, refused cookies, ad blockers or other technical causes.
  2. LearnLLM’s liability towards the Affiliate is limited to the total Commissions paid out to the Affiliate in the 12 months preceding the event that caused the damage. This limitation does not apply in the event of intent or deliberate recklessness on the part of LearnLLM.
  3. The Affiliate indemnifies LearnLLM against claims by third parties arising from promotion by the Affiliate in breach of this part D or of the law.

Article 47. Duration, suspension and termination

  1. Participation is for an indefinite period. Either party can end participation at any time In Writing, without a notice period.
  2. If a breach of Article 42 or 44 is suspected, LearnLLM may suspend the Affiliate Account and the payout of Commissions pending investigation.
  3. In the event of a breach of Article 44 or of fraud, LearnLLM may end participation with immediate effect. Commissions related to the breach then lapse, and LearnLLM may reclaim Commissions already paid out that are related to it.
  4. If participation ends for any other reason, LearnLLM pays out the Commissions on Referred Purchases made before the end of participation in accordance with Article 43, insofar as they become final. After participation ends, the Affiliate removes the Affiliate Links and promotional material as quickly as is reasonably possible.
  5. LearnLLM may end the Affiliate Programme subject to a notice period of 30 days. Paragraph 4 then applies by analogy.

Annex. Model withdrawal form

You can use this form if you wish to exercise your right of withdrawal. You are not obliged to use this form. Send this completed form by email to: info@learnllm.nl
To: LearnLLM, Philitelaan 61 169, 5617 AL Eindhoven, info@learnllm.nl I hereby give notice that I withdraw from our contract for the supply of the following digital content: [name of the e-learning] Ordered on: [date] Received on: [date] Name of consumer: [name] Address of consumer: [address] Signature (only if this form is submitted on paper): [signature] Date: [date]